Last updated: August 23, 2026
Privacy Policy
This policy explains how Island Web Assistant collects, uses, shares and protects personal information when you visit this website or contact the business.
Who is responsible
Island Web Assistant is a business based in Ladysmith, British Columbia, Canada. Questions, access requests or privacy concerns can be sent to info@iwasite.com or discussed by phone at 613-620-3270.
Information collected
When you submit an inquiry, IWA may collect the information you choose to provide, including your name, email address, phone number, business name, subject, message and related project details.
The website and its service providers may also receive technical information such as your IP address, browser and device type, approximate location, referring page, pages viewed, dates and times, and cookie or similar identifiers.
Why the information is used
- to receive and respond to inquiries
- to assess whether IWA can provide the requested service
- to prepare estimates, perform agreed work and communicate about a project
- to maintain website security, prevent abuse and diagnose technical problems
- to understand website use and improve content and services
- to meet legal, accounting and record-keeping obligations
Cookies, analytics and advertising
The website may use essential cookies required for security, forms and site operation. With your permission, optional tools may also be used, including Google Analytics, Meta Pixel and similar measurement technologies. These tools can collect device, browser, interaction, approximate location and cookie or advertising identifier information.
Optional analytics and advertising technologies should remain disabled until you make a choice through the cookie-consent controls. You can change or withdraw that choice using the consent settings available on the website or through your browser settings.
Chatbot and AI-assisted services
If a chatbot is enabled, the information you enter may be processed by the chatbot and its technology provider to generate a response and, when appropriate, pass the inquiry to IWA. Do not enter confidential, sensitive or authentication information. Important business decisions and service commitments are reviewed by a person.
Service providers and transfers
IWA may use service providers for web hosting, website security, forms, email delivery, analytics, advertising measurement, automation and chatbot functions. They receive only the information needed to provide their services and may process information outside British Columbia or Canada, where different laws may apply.
IWA does not sell personal information. Information may be disclosed when reasonably necessary to provide an agreed service, when required by law, or to protect the website, IWA or others from fraud, abuse or security threats.
Retention and protection
Personal information is kept only as long as reasonably necessary for the purposes described above and for applicable legal, accounting or contractual requirements. Reasonable administrative and technical safeguards are used, but no website or electronic transmission can be guaranteed completely secure.
Your choices and requests
You may ask what personal information IWA holds about you, request access or correction, withdraw consent where applicable, or raise a concern. Send the request to info@iwasite.com. IWA may need to verify your identity before responding.
This policy may be updated when the website, services or legal requirements change. The date at the top identifies the current version.