Last updated: November 2, 2026
Privacy Policy
This policy explains how Island Web Assistant collects, uses, shares and protects personal information when you visit this website or contact the business.
Who is responsible
Island Web Assistant is a business based in Ladysmith, British Columbia, Canada. Questions, access requests or privacy concerns can be sent to info@iwasite.com or discussed by phone at 613-620-3270.
Information collected
When you submit an inquiry, IWA may collect the information you choose to provide, including your name, email address, phone number, business name, subject, message and related project details.
The website and its service providers may also receive technical information such as your IP address, browser and device type, approximate location, referring page, pages viewed, dates and times, and cookie or similar identifiers.
Why the information is used
- to receive and respond to inquiries
- to assess whether IWA can provide the requested service
- to prepare estimates, perform agreed work and communicate about a project
- to maintain website security, prevent abuse and diagnose technical problems
- to understand website use and improve content and services
- to meet legal, accounting and record-keeping obligations
Cookies, analytics and advertising
The website uses essential cookies and similar browser storage that are needed for security, spam protection (Cloudflare Turnstile) and the contact forms. With your permission, it also uses Google Analytics 4 to understand how visitors use the site and the Meta Pixel to measure Facebook and Instagram advertising. These tools can collect device, browser, page-visit and interaction information, approximate location and cookie or advertising identifiers.
Nothing that identifies you for analytics or advertising is stored until you choose Accept in the cookie banner. Before that, Google Analytics receives only anonymous, cookieless signals (Google Consent Mode), and the Meta Pixel is not loaded at all. Your choice is saved in your browser. You can change it at any time through Cookie settings or in your browser settings.
Chatbot and AI-assisted services
If a chatbot is enabled, the information you enter may be processed by the chatbot and its technology provider to generate a response and, when appropriate, pass the inquiry to IWA. Do not enter confidential, sensitive or authentication information. Important business decisions and service commitments are reviewed by a person.
Service providers and transfers
IWA may use service providers for web hosting, website security, forms, email delivery, analytics, advertising measurement, automation and chatbot functions. They receive only the information needed to provide their services and may process information outside British Columbia or Canada, where different laws may apply.
IWA does not sell personal information. Information may be disclosed when reasonably necessary to provide an agreed service, when required by law, or to protect the website, IWA or others from fraud, abuse or security threats.
Retention and protection
Personal information is kept only as long as reasonably necessary for the purposes described above and for applicable legal, accounting or contractual requirements. Reasonable administrative and technical safeguards are used, but no website or electronic transmission can be guaranteed completely secure.
Your choices and requests
You may ask what personal information IWA holds about you, request access or correction, withdraw consent where applicable, or raise a concern. Send the request to info@iwasite.com. IWA may need to verify your identity before responding.
This policy may be updated when the website, services or legal requirements change. The date at the top identifies the current version.